FAQ
FREQUENTLY ASKED QUESTIONS
If you have a question not listed in the below, please contact our team! We'd be happy to help.We recommend customers pick up orders at our Sha Tin office. The pick-up time is from 10:30 AM to 6:00 PM. Please note your preferred pick-up time when placing your order and notify us before arriving.
Pick-up Location:
Unit 11-12, 2/F, Block A, Shatin Industrial Centre, 5-7 Yuen Shun Circuit, Sha Tin, NT, Hong Kong.
(Google Maps Link: Click Here)
Free local delivery is available for orders over HKD $400. Additional charges apply for delivery to outlying islands and Tung Chung.
Delivery Schedule:
- New Territories: Monday, Wednesday, Friday
- Kowloon, Hong Kong Island, and Outlying Islands: Tuesday, Thursday, Saturday
- Tung Chung and Sai Kung: Tuesday, Thursday
Important:
- We do not provide door-to-door delivery for residential buildings. Deliveries to residential buildings will be made at the building lobby.
- For industrial buildings requiring additional gate fees, these fees will be charged back to the customer.
For special arrangements, please contact us in advance.
All small orders will be shipped via SF Express (freight collection). International shipping is available.
We accept the following payment methods:
- Visa
- Mastercard
- American Express
- UnionPay
- Apple Pay
- Google Pay
- JCB
- Discover
- PayPal
- WeChat Pay
- Alipay
- Alipay HK
- FPS
All changes must be requested at least one day before the scheduled delivery date. Once confirmed, orders cannot be cancelled or refunded. We reserve the right to reject modification requests.
If an order cannot be successfully delivered due to incorrect or incomplete address details, an unreachable contact number, or any other delivery information issue provided by the customer, the order will be considered undeliverable. In such cases, the entire order will be destroyed, and no refund will be issued. To ensure successful delivery, please double-check that all information is accurate when placing your order.
When Typhoon Signal No. 8 or a Black Rainstorm Warning is in effect, our services will be suspended. Deliveries will resume two hours after the signal is lowered or the next day.
All products are measured in "jin" 1 kilogram = 1.65345 jin.
Invoices are issued in Chinese. Please notify us in advance if an English invoice is required.
Yes, by placing an order, you agree to all terms listed on this page. In the case of any disputes, Yuen Tung Sugar Factory reserves the final decision.